WeSnag
A large London-based construction company managing major residential sites — dozens of contractors, thousands of defects — came to CodeLeap for a digital snagging platform. Within 6 months, we delivered a fully functioning mobile app that reduced human errors and accelerated the snagging process.
Our client is a large UK-based construction company developing major residential property projects with multiple units across some of the country’s largest sites. The sheer scale of their developments — involving dozens of contractors, hundreds of individual units, and thousands of snagging items — made it extraordinarily complex to manage the snagging process and keep every contractor accountable. The construction manager leading one of their largest sites partnered with CodeLeap to build a purpose-built digital platform that would bring structure, transparency and speed to an otherwise chaotic workflow.
What we built
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Mobile-first snagging interface
Site staff can log defects directly from the unit using their mobile device, capturing photographic evidence, tagging the location within the building, and categorising each snag by trade — all in a few taps. The interface is designed for speed and ease of use in on-site conditions.
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Real-time status dashboard
The construction management team gets a live overview of open, in-progress and resolved snags across every unit and building on site. Filters by building, trade, contractor and priority allow managers to focus on what matters most at any given moment.
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Automated contractor assignment
Each logged snag is automatically routed to the responsible contractor based on trade type and building allocation. Notification workflows ensure contractors are alerted immediately, with escalation paths if items are not addressed within defined timeframes.
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Role-based access control
Different views and permissions for site managers, individual contractors, and the client’s head office team ensure each stakeholder sees exactly the information relevant to their responsibilities — from granular unit-level detail to portfolio-wide reporting.
Why this matters to you:
Managing snagging at this scale is one of the most demanding tasks in construction, and the client’s existing mix of spreadsheets, paper checklists, and manual follow-ups couldn’t keep up. The platform digitised the entire defect lifecycle from first log to final sign-off, replacing hundreds of hours of manual coordination with a single reliable system of record — and its success led to further work extending the platform.
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