Hotel guest communication platform

Hotel guest messaging across the stay

Our client, an international hospitality group, wanted to modernise how guests interact with their hotels — moving beyond phone calls and physical requests to a digital-first experience that puts every service one tap away. CodeLeap designed and built the platform end to end: a guest-facing mobile app, a hotel management portal, and the real-time infrastructure connecting them.

What we did CodeLeap built the guest app with reservation-based hotel connection, real-time messaging and service booking, plus the staff portal behind it, with multi-property support so a hotel group runs its whole portfolio from one platform while each property keeps its own branding and service catalogue.

Hotel guest communication platform — Web platform case study

The front desk, in every pocket.

Our client is a hospitality company focused on improving the guest communication experience for hotels. Their vision was to move hotel-guest interaction away from the front desk and into a seamless digital channel — covering everything from pre-stay information sharing through to post-stay feedback. CodeLeap partnered with them to design and build a mobile app and web platform that transforms how hotels communicate with their guests.

Product features

Guest-Facing Mobile App

A polished mobile experience that lets guests request services, book amenities, message staff, view hotel information and manage their stay — all from their phone, in the language of their choice, with the property's branding front and centre.
Hotel Management Portal

A dedicated portal for hotel staff to receive and respond to guest requests, coordinate service delivery across departments, and manage the operational workflow — designed for the pace of a busy front desk.
Real-Time Messaging

Instant, two-way messaging between guests and hotel staff, with message routing, read receipts and multi-language support — so no request is lost and every conversation reaches the right team member quickly.
Service Discovery & Booking

In-app browsing and booking for hotel services, amenities and local recommendations — from spa treatments and restaurant reservations to housekeeping requests — with real-time availability and confirmation.
Multi-Property Support

The platform is architected to serve the client's entire portfolio, with per-property branding, service catalogues, staff assignments and language settings — one codebase, every property, no duplication of effort.

Challenge

In hospitality, the quality of guest communication defines the guest experience. The client wanted to move beyond traditional guest interaction methods — phone calls, in-person requests, paper forms — to a digital platform that makes it effortless for guests to reach the hotel and equally effortless for staff to respond. The platform needed to work across their entire property portfolio, support the languages of an international guest base, integrate with the operational workflows of busy hotels, and deliver a premium experience that matched the brand standards guests expect from the group.

Solution

CodeLeap developed a comprehensive guest communication platform combining a native-quality mobile app for guests with a purpose-built management portal for hotel staff. Real-time messaging sits at the core, with request routing and multi-language support ensuring every message reaches the right person and gets a fast response. Service discovery and booking flows let guests handle common requests themselves. Multi-property support means the platform scales cleanly across the group's expanding portfolio without divergence between locations.

Tech stack

The tech chosen was our speciality, enabling fast development of performant user interfaces and a reliable infrastructure. The app is available for both iOS and Android.

Frontend: React Native (iOS & Android), React (Web)
Backend: Python, Django, PostgreSQL
Hosting: AWS
Services: Firebase, Sentry, real-time messaging infrastructure