MediationX
A dispute-resolution provider came to CodeLeap to move mediation online. We built the platform end to end — guided dispute intake, an AI mediation assistant, controlled invitations and an admin panel — and took it from build to public launch.
What we did Designed, built and launched an AI-assisted online mediation platform for a dispute-resolution provider — guided dispute intake, AI mediation chat, party invitations, access control and an admin panel.
Mediation depends on getting the right people into an orderly, private conversation and keeping it on record. Run over email and phone, it is slow to set up and hard to follow. A dispute-resolution provider partnered with CodeLeap to build a platform that runs the whole process online: parties open a dispute through a guided intake, an AI assistant helps move the conversation forward, and the mediator manages everything from one admin panel. CodeLeap built it end to end and launched it.
What we built
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Guided dispute intake
Each party opens a dispute through a step-by-step flow that captures who is involved, whether they have legal representation and what the dispute is worth, so every case starts as a structured, complete record.
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AI mediation assistant
An AI assistant works inside each dispute's chat, drafting and prompting responses to help move the conversation forward. Its behaviour is driven by prompts the team can tune, so mediators shape how it responds.
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Invitations and access control
Mediators bring each side into a case through personalised invitation links, with password protection gating entry, so the right people join the right dispute and no one sees a matter they are not party to.
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Admin control panel
Mediators run every case from one panel — managing disputes, parties and the AI's prompts in a single place — so the whole process stays visible and under control instead of scattered across inboxes.
Why this matters to you:
Moving mediation onto one platform replaces a slow trail of emails and calls with a single, private record of each dispute — from the first invitation to the conversation itself. Disputes are quicker to open, easier to follow, and the AI assistant helps keep each one moving toward resolution.
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